“Patience is key when it comes to consolidation,” said Kate Vasiloff, GBTA Research Director. “Consolidated programs have enjoyed incredible successes, but the benefits may not come immediately. Travel managers and event planners with consolidated programs report greater success now than they did two years ago, making the value of consolidation well worth the time and investment it takes to implement, troubleshoot, and streamline a unified program.”
This research is the second edition of a survey of travel managers and event planners in North America, aiming to discover what portion of the market includes consolidated programs, what factors drove the move to consolidation, and what successes, if any, companies have experienced as a result. Nearly all respondents with consolidated programs reported great success, more so than two years ago – a sign that the full benefits and value of consolidation may not be realized immediately after implementation.
Over the past two years, the trend to collapse meetings, events, and/or travel program management has nearly doubled.
- Nearly all (97 percent) of those with fully consolidated programs report great success in achieving their consolidation goals, marking a 14 percent increase in reported success from two years ago.
- Nearly two-thirds (64 percent) of meetings, events and/or travel programs are either fully consolidated or in the process of consolidating.
- Since 2015, the proportion of travel managers saying they are currently considering consolidation dropped by nearly one-half (46 percent), with many more adopting consolidation than not.
- When looking at specific consolidation goals, improving transparency (83 percent), leveraging spend/maximizing spending (79 percent) and increasing efficiencies (77 percent) remain the top drivers, with many citing improvements in these areas as significant benefits to consolidation.
Challenges to consolidation are changing
In 2015, securing leadership buy-in for consolidation and using management technology were the greatest challenges for travel managers. A lot has changed in two years, however, as reported challenges to securing leadership support have dropped (47 percent in 2017 versus 56 percent in 2015). This is likely due in part to the growing use of technology, with the number of travel managers using meetings, event, and travel management technology nearly doubling over the same period (60 percent in 2017 versus 34 percent in 2015). Even though more programs are consolidating at a faster rate, nearly one-quarter (23 percent) of travel managers and event planners do not have a consolidated meetings, events, or travel program, with no plans to implement one, while just one in seven (14 percent) are considering consolidation.
Motivations for consolidation
Over the past two years, consolidation has become increasingly attractive to organizations as they begin to recognize its benefits. Seventy-five percent of travel managers and event planners expressed interest in improving visibility and transparency of overall travel, meetings, and event costs via consolidation. Other factors for moving towards consolidation included obtaining better negotiated rates and dynamic pricing (69 percent) — which increased 35 percent since 2015 — and better leveraging of spend and maximized spending (66 percent).
The report, Consolidation Two Years Later: Shifts, Trends, and Status Quo, is available exclusively to GBTA members by clicking here and non-members may purchase the report through the GBTA Foundation by emailing [email protected].
The GBTA Foundation will host a webinar in partnership with Cvent on December 14, 2017 at 11am ET to discuss the findings of the study and understand how the landscape of meetings, events, and/or travel program consolidation continues to evolve. Register today.
Methodology: The GBTA Foundation conducted an online survey of 124 travel managers and event planners in North America. To qualify, participants must have been self-reportedly at least “somewhat involved” in meetings, events and travel at their organization.
About Cvent, Inc.
Cvent, Inc. is a leading cloud-based enterprise event management company, with tens of thousands of customers and more than 2,700 employees worldwide. Cvent offers software solutions to event planners for online event registration, venue selection, event management, mobile apps for events, email marketing, and web surveys. Cvent provides hoteliers with an integrated platform, enabling properties to increase group business demand through targeted advertising and improve conversion through proprietary demand management and business intelligence solutions. Cvent solutions optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events. For more information, please visit Cvent.com, or connect with us on Facebook, Twitter or LinkedIn.
Phone: +1 703-236-1133
About the Global Business Travel Association
The GBTA Foundation is the education and research foundation of the Global Business Travel Association (GBTA), the world”s premier business travel and meetings trade organization headquartered in the Washington, D.C. area with operations on six continents. Collectively, GBTA”s 9,000-plus members manage more than $345 billion of global business travel and meetings expenditures annually. GBTA provides its growing network of more than 28,000 travel professionals and 125,000 active contacts with world-class education, events, research, advocacy and media. The Foundation was established in 1997 to support GBTA”s members and the industry as a whole. As the leading education and research foundation in the business travel industry, the GBTA Foundation seeks to fund initiatives to advance the business travel profession. The GBTA Foundation is a 501(c)(3) nonprofit organization. For more information, see gbta.org and gbta.org/foundation.