At The Society of the Golden Keys in York, United Kingdom
Stewart Reid, Head Concierge at The Grand Hotel Spa, York, has been voted Chairman of The Society of the Golden Keys Northern Region.
Following Mr. Reid’s 2017 nomination as Regional Concierge of the Year, he has been appointed Chairman with responsibilities including building and maintaining relationships between Golden Keys members and their hotels to enhance guest experience; hosting quarterly regional meetings; and work with local and regional attractions to ensure Concierge confidence when recommending experiences or products to guests.
The Grand’s concierge team offer a wide range of services including organising surprise parties and proposals, platform luggage assistance to and from the nearby York railway station, tailoring tours and excursions for each guest, and more.
Speaking about his appointment, Stewart Reid said: “I’m delighted to receive this honour and I’m very pleased to be upholding the good name of The Grand and The Society of the Golden Keys. We strive to offer above-and-beyond service at The Grand – nothing is impossible.