With this integration, guest requests made from the INTEREL glass switches in the room can be processed identically to requests made from a guest mobile app, or a phone call or E-mail. All inbound requests are then fed into KNOW Service for tracking, resulting in higher quality service delivery, faster response rate, increased operational efficiency and lowered costs.

    “The Knowcross Platform helps hotels achieve increased operational productivity across all departments. This in-turn helps the hotel in delivering an enhanced guest experience, with a direct impact on the bottom-line. Integrating with a leading system such as INTEREL allows us to continuously provide game-changing solutions to many more customers across the world” said Nikhil Nath, Founder CEO, Knowcross.

    The INTEREL system, while providing seamless control of the entire room environment to the guest combined with advanced energy management, also enables guests to make requests for Make Up Room, Butler services and more at the touch of a button. With the integration with Knowcross, such requests will now flow directly into the hotel’s existing operational workflows via KNOW Service, enabling increased staff efficiency and providing a faster and more reliable guest experience.

    “We enjoyed working with the Knowcross team on this integration, which perfectly fits our strategy to provide seamless guest experience in the room, but also bring together operational workflows for increased efficiency. We look forward to enabling additional future use cases with our connectBsmart infrastructure” commented Florian Kriechbaumer, VP Operations Development, INTEREL.


    Founded in 2002, Knowcross is a global leader in providing software products for hotel operations which help increase efficiency and enhance guest service, with a direct impact on the bottom‐line.

    The Knowcross platform includes KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection and KNOW Maintenance. The platform is cloud based (SaaS), supports multiple languages and allows extensive customization to suit the specific needs of each hotel. The platform is interfaced to a number of leading PMS systems, in-room control systems, messaging gateways and fire alarm systems.

    With a global customer base across 30 countries, the Knowcross client portfolio consists of some of the world’s most well-known brands including Rosewood, Aqua-Aston, Hoxton, Hyatt, IHG, Hilton, Kempinski, Taj, Oberoi, The Doyle Collection, Cheval Residences, Carlson Rezidor and Shangri-La; as well as marquee independents such as The Ned London, The Curtain London, The Halkin London, The Royal Garden London, Lancaster London, Le Bristol Paris, Dolder Grand Zurich Gansevoort Meatpacking, Sixty Soho, The Nomad New York and The Mark New York.

    For more information, call +1 866 601 5669, email [email protected] or visit www.knowcross.com


    At INTEREL we power the modern hotel through our Hotel of Things™ ecosystem by connecting people, devices, and data. With our award-winning Guest Room Management System, the world’s first online Water Management System, and our connectBsmart™ IoT infrastructure, we revolutionize guest experience, increase operational efficiency, and drive sustainability in the hospitality industry. INTEREL is backed by European technology investor, Jolt Capital SAS. With offices across four continents, INTEREL’s solutions are deployed in over 30 countries and have been used by over 20 million guests.

    To learn more, please visit: www.interelme.com

News Reporter

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