The Bigger Promise of Voice in Hospitality Could Be With Vacation Rentals

“The promise of voice in vacation rentals is amazing, in theory,” said Alex Nigg, co-founder and CEO of Properly, a cleaning management platform for private accommodations. “It’s amazing because if you look at how vacation rentals position themselves against hotels, it’s more about the product: more space, kitchens, interesting neighborhoods. But you miss the service overlay of the hotel, and a voice system can replace a lot of that. That promise is compelling because it brings vacation rental product up to par of what a hotel offers.”

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