As a leading distributor of accommodation services in top European, African and Caribbean travel destinations and accommodating more than 2 million travellers annually, Jumbo Tours has developed a robust, scalable and flexible API architecture and booking platform to serve its growing customer base. To improve its API monitoring and analysis capabilities, Jumbo has recently deployed the Trio Enterprise real-time analytics platform to monitor key performance metrics (KPIs) of its XML API and to gain meaningful customer insights into their search and booking traffic.
Jumbo’s API is connected to hundreds of customer travel agents and tour operators making hundreds of millions of search and booking requests every day. Jumbo prides itself in its technology investment to deliver high quality of service to its customer base regardless of where they are located. Maintaining an optimised booking platform and API connections is of paramount importance to online travel providers. Any degradation of service or poor response times in the presentation of product offers or during customer booking transactions, must be detected and corrected as soon as possible to prevent loss of business opportunities. It is also increasingly important for competitive differentiation to have deep visibility into a customer’s search and buying journey. The Trio Enterprise platform delivers both. It is a versatile solution that delivers via reports, dashboards and alerts a wealth of operational and business critical insights to help Jumbo manage their distribution channels.
As part of the evaluation process Triometric and Jumbo Tours collaborated closely to identify the key operational metrics and business intelligence needed to support performance and commercial objectives. Using Triometric, Jumbo Tours IT Team will be able to proactively track a full range of key performance indicators and rapidly respond to any service interruptions or latency issues across the web services infrastructure. Business analysts will benefit from intelligence reports covering error reporting, search patterns and inventory planning.
“Jumbo Tours is committed to continuous investment in technology to ensure that our API environment runs optimally and we can analyse our search traffic to drive value for our customers”, Josep Company, CIO of Jumbo Tours Group. “By choosing Triometric we have great hopes and ambitions to fulfil the potential that real-time intelligence can provide in giving us the insights to support our growth”
“We are delighted that Jumbo Tours has selected our proven API monitoring technology to gain valuable real-time operational performance and business insights that can keep systems optimised and customers satisfied.” said Jonathan Boffey, VP Business Development at Triometric. “We look forward to continuing to work with the Jumbo Tours Group to ensure they get actionable insights from their API traffic and XML data.”
About Jumbo Tours
Jumbo Tours, headquartered in Palma, is a leading international provider of incoming travel services and products to Tour Operators and Travel Agencies from around the world. The company has more than 40 years’ experience, highly professional and knowledgeable staff and advanced technology that enables them to receive more than 2,300,000 clients per year, representing the main companies in the tourism industry. Jumbo Tours Group is part of Alpitour Group, the principal tourism group in Italy and one of the biggest in Europe. It includes the main Italian tour operators and has the biggest distribution channel with more than 2,500 travel agencies, a hotel chain company and an airline. Alpitour Group has an annual turnover of over 2.000 million euros. For more information: https://jumbotours.es/index-en.html
Triometric delivers business intelligence operational analytics enabling companies to rapidly react to market demand deliver a superior customer experience. Triometric’ Trio platform delivers actionable intelligence and operational management metrics from live XML feeds to improve product availability, performance, relevance price. Triometric is a privately held company based in Surrey, United Kingdom. Its numerous hotel distribution customers include: Hotelbeds, GTA, Bonotel and JacTravel.
For more information see www.triometric.net,