About Kennedy Training Network Inc.
KTN is the lodging industry’s best source for hotel training programs in topic areas of hospitality and guest service excellence, front desk profit optimization upselling, hotel reservations sales, and hotel sales team training. Launched in 2006, KTN’s roots run even deeper as President, Doug Kennedy, has been creating and delivering customized training for the lodging industry for 30 years. Doug is also well known as a keynote conference speaker for hotel brands, management companies and associations. His monthly hotel industry training articles inspire worldwide readers of publications such as Hospitality.net, Hotel-Online, Hotel News Resource, HTrends, HotelMarketing.com, Hotel News Now and 4Hoteliers. He is the author of So You REALLY Like Working With People? Five Principles for Hospitality Excellence.